Contact & Support
We read every message. Support is handled by email, in English.
What to include
- What happened, and what you expected to happen
- Your device model and OS version (e.g. iPhone 13, iOS 18; or Pixel 7, Android 15)
- The app version from Settings, and the level number if relevant
- Screenshots — attach them to the email; they help a lot
Please do not send passwords, payment details or other sensitive information. We will never ask for them.
What we can help with
- Bugs, crashes or a level that cannot be completed
- Lost progress or a question about how saving works
- Accessibility, motion or audio issues
- Privacy questions — see the Privacy Policy
- Business, press and store-related enquiries
Response time
We usually reply within 2–3 business days. Messages received on weekends or holidays are answered on the next working day.
Before you write
Many questions are answered on the home page, in the Terms of Use, or in the "How to play" section inside the app.